Volkswagen and Audi Repair Specialists!       (503) 254-5859

Customer Reviews

'Independent mechanics?? My choice for our Honda AND our VW is Hans Foreign Auto Service in Portland.
Thanks guys! - Frank Villa'

5-star rating:
This is a great place to bring Volkswagens for auto repair.
When I bought a 2001 VW Cabrio in April 2008 I was told that there might be a small problem with the car. Once in awhile on the freeway there would be small hiccups. The previous owners took it around to several shops but none were able to diagnose the problem, although they sold them very expensive new parts that didn't really enhance performance. They thought it was fixed but warned that it might reoccur.
Well, driving down the freeway about two weeks after I bought the car I experienced one of the hiccups. I took it to an auto place I'd taken my previous car (Kia Sephia) and they admitted they didn't have a clue. They told me they'd have to experience the problem for diagnosis but since the hiccups were so random they couldn't really do anything, especially since it was a German made car. They told me the engine is completely different than American made cars so they were at a complete loss. At least they were honest.
So, I began my Internet search for a place that knows about Volkswagens. I read several reviews on various sites saying that Hans' Foreign Auto Service was the best place for Volkswagens so I made an appointment.
The mechanic went above and beyond what any of the other shops' mechanics did. After listening to my description of the problem, he drove the car around for awhile until he experienced the hiccups firsthand. There was just a small part that needed to be replaced. The entire transaction was considerably inexpensive compared to the hundreds the previous owners spent with no results.
The car hasn't hiccuped since Hans' fixed the problem.
Since then, I've taken my car in for a tune up and other small repairs. Yesterday I took my car in because the check engine light was on. They quickly found the problem was the gas cap was loose. I feel very silly I didn't check that (part of the problem of not pumping one's own gas) but I didn't even think that would affect the check engine indicator. They were very quick, very friendly and professional and didn't charge me.
I also appreciate that when I call to schedule appointments I'm often able to see them the same day or the next. Also, I think they are very reasonable. I see so many Volkswagens on the road so I was surprised when I bought my Cabrio that so few places service them.
Since this is a small shop there isn't much of a waiting area but there are a few local coffee shops within a short walking distance where you can be more comfortable while you wait.
I am very grateful to know that if I ever have a problem with my car I can always take it to Hans' where they are both knowledgeable and friendly.' - Sarah H., Portland, OR, Apr 2008, Yelp

Frank - Apr 5, 2010
Good Honest Work Hans has worked on a couple of my cars over the last ten years. I found him and the staff that work for him to be honest and hard working.

Jan - Jan 13, 2010
Good work I have taken VWs to Hans for several years. They have always done the work properly and correctly. I have no complaints as to any part of my business with Hans Foreign Auto. I recommend this shop for people with foreign cars. I can only speak personally of VW cars, which they have always fixed nicely; but I think any German car will be well looked-after here. They have never gouged me on the price, either, which I appreciate. Nice people.

Lucas - Jul 10, 2009
Honest and friendly The guys at Hans' were recommended to me from a friend about two years ago and they've been the best mechanics I've ever taken a vehicle to. Jason does great work and is honest about what is going on, keeps you informed, and talks strait. He knows what common problems are associated with different makes and models and doesn't try to sell a bunch of labor you don't need. My '99 Tacoma is runnin' like a champ! Thanks Hans', you guys rock!